Fix Xbox Series X S Amazon Prime Video Not Working Or Crashing Issue

Fix 1: Check Xbox Server Status

Nevertheless, visit the Xbox status page to check for the server status. If everything looks fine, then it indicates that there is some other issue causing the problem.

Fix 2: Check Internet Connection

Fix 2: Restart the Router

Once you notice that the problem you are facing is being caused by poor internet, one thing you can try to fix is to restart your router. Sometimes restarting the router can be an effective way to fix any internet-related problem. So, do it, and check if the mentioned issue is fixed or not.

Fix 3: Turn Off Closed Captioning Feature

Xbox Series X/S comes with the feature of “close captioning”. If you have kept this feature enabled, you will see the caption of everything that is being played on the screen. This feature is useful in a better understanding of the content that is being played.

Launch the Xbox console and head towards the “Settings” menu.
In the settings menu, click the “Console Settings” option.
Tap on the “Closed Captioning” button present at the bottom of the window.
Here, select the “Closed Captioning off” option.

If the option was already enabled, disable it first followed by re-enabling it. That’s it, now check if the problem is fixed or not. If yes, you are good to go. However, if the problem persists, move on to the next workarounds of the article.

Fix 4: Turn On Cortana on Xbox Series X/S

As reported by many users, enabling Cortana helped them to get rid of the mentioned problem. Launched by Microsoft, Cortana is a virtual assistant that you will find on Xbox. It will help you to access the system with your voice command. However, due to some misconfigured settings, it can trigger the crashing problem of Prime Video.

Thus, you can try activating Cortana on the console and check if it makes any difference or not. To do so, here are the steps you need to follow.

Open Xbox Series X/S, and head towards the Settings menu.
Now, navigate to the “System Tab” option.
Click on the “Cortana settings” present at the right panel of the screen.
Now, the terms and conditions window will pop up. Click on the “I agree” option to activate Cortana on the Xbox console.

Once done, restart the device and launch Prime Video. Now, check if you are still facing the crashing or not working problem.

Fix 5: Plug-out Extra Devices

Once done, connect the Xbox console to the TV, launch Prime Video, and check if there’s any difference or not.

Here are the steps you need to follow to restart Netflix on Xbox Series S/X.

Nevertheless, here are the steps you need to follow to re-install Prime Video on Xbox Series S/X.

Head towards the “My games and apps” option of your Xbox console.
Tap on the “Apps” section present at the left panel of the screen. It contains different applications installed on the console.
From the list of all the installed applications, select Prime Video.
Now on your controller, click on the “Menu” button to activate different options associated with Netflix.
From the list of options, “Tap on Manage app”.
Lastly, click on “Uninstall” the application present in the following screen.

Final Words

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Fix 1: Check Xbox Server Status#

Fix 2: Check Internet Connection#

Fix 2: Restart the Router#

Fix 3: Turn Off Closed Captioning Feature#

Fix 4: Turn On Cortana on Xbox Series X/S#

Fix 5: Plug-out Extra Devices#

Final Words#